Don Lachlan
   (678) 637-0693
   don.lachlan@unpopularminds.org

   Objective

   Well versed Unix geek with detailed knowledge of Unix shells, boot
   process, user management, process control, kernel configuration,
   package management (PKG, RPM, DPKG) and software development is
   seeking a system administration position which will provide detailed
   exposure to web and database administration. Expert at self education,
   planning and problem solving.

   Computing Skills

   Unix Operating Systems: Solaris [Sparc/x86], Linux [x86/Alpha],
   FreeBSD, NetBSD, Tru64, HP-UX
   Other Operating Systems: Windows , MacOS
   Scripting/Programming: shell [sh/ksh/bash/zsh], sed, awk, PHP, Perl,
   Python, SQL, C, Java, HTML
   Software: Apache, MySQL, Solstice Disksuite, Veritas Volume Manager,
   Veritas File System, Sendmail, CVS, Concord SystemEdge, OpenSSH,
   Stunnel, ISC DHCP, IPFW (BSD)

   Work History

   Unix System Administrator, EarthLink Inc., Atlanta, GA: Dec. 2004 -
   Present
     * Lead engineer on Swing shift (evening/2nd), directed and mentored
       5 junior and intermediate administrators.
     * Monitored and managed 1500+ heterogeneous production systems in
       highly visible core business services, implementing all planned
       changes and resolving all service interruptions.
     * Oversaw integration and training of personnel acquired through two
       departmental reorganizations.
     * Served as liaison to development and architecture teams, guiding
       new service roll-outs and improvements to existing services.

   NMS Unix System Engineer, EarthLink Inc., Atlanta, GA: Aug. 2002 -
   Dec. 2004
     * Developed and managed Solaris 7/8 and RedHat 7.3 servers for
       network and service level monitoring.
     * Built and maintained open source applications including Apache,
       MySQL, Sendmail, CVS.
     * Developed system administration tools and applications in sh,
       Perl, PHP.
     * Wrote procedural and technical documentation covering services,
       architecture, performance.
     * Responsible for all work requests and trouble tickets from
       internal and external customers.
     * Trained developers and junior system administrators in Unix
       application integration and optimization.

   Systems and Network Technician, EarthLink Inc., Atlanta, GA: Dec. 2000
   - Aug. 2002
     * Deployed and managed Windows workstations for 1500 users in call
       center and corporate headquarters.
     * Conducted system hardware repair and warranty.
     * Implemented and supported "off-the-shelf" and internally developed
       software packages.
     * Performed troubleshooting for server and network related issues.
     * Composed procedural and technical documentation.
     * Educated customers on operating system and application usage.

   Lead Technical Support Representative, EarthLink Inc., Atlanta, GA:
   Oct. 1999 - Dec. 2000
     * Resolved customer technical issues via incoming calls, email,
       chat, and escalations.
     * Supervised and trained technical support representatives.
     * Coordinated testing and documentation of software, services and
       networks.

   Production Electrician, Rector-Roberts Productions: Letters From The
   Front 1998 Tour
     * Organized setup and strike of all electrical equipment at military
       venues across the U.S.
     * Supervised volunteer groups (civilian and military)
     * Maintained and repaired electrical equipment.
     * Operated audio/video equipment during performances.

   System Administrator, Georgia Institute of Technology: Aug. 1997 - May
   1999
     * Managed Unix, Windows, and Mac workstations and servers for
       student organizations.
     * Developed system administration scripts in sh, ksh.

   Facilities Manager/Production Technician, Georgia Institute of
   Technology: July 1997 - July 1999
     * Coordinated with tour and stage managers to meet production
       requirements.
     * Managed setup and strike of performance companies.
     * Operated lighting, sound, and/or audio/video equipment during
       performances.

   Production Technician, Various: 1997-2001
     * Designed, engineered and managed theatrical and production events
       (opera, ballet, conventions, television, lectures) in varying
       venues including the Fox and World Congress Center.
     * Held long term contracts for companies including Technical
       Director for Koality Productions and Production Manager for Stage
       Door Players.

   Education/Certifications
     *  Veritas Foundation Suite
     *  Solaris System Performance Management
     *  ITIL Foundation
     *  Microsoft MCP Windows 2000 Professional
     *  Microsoft MCP Windows 2000 Server
     *  CompTia A+
     *  CompTia Network+